DIY Home Improvement, Remodeling & Repair Forum > DIY Home Improvement > Flooring > Build Direct: Do Not Buy from them!!!!!




Reply
 
LinkBack Thread Tools Search this Thread Display Modes
Old 12-15-2011, 07:31 PM  
writersbrother
Junior Member
 
Join Date: Dec 2011
Posts: 1
Default Build Direct: Do Not Buy from them!!!!!

I am living a nightmare since I installed flooring that I purchased from this online retailer. In last August I purchased about 2000 sq feet of Build Direct Vanier Cosmopolitan Santos Mahogany engineered hardwood flooring. About a week after most of it was installed, it began to crack and delaminate. Installation was stopped, Build Direct was notified, and then waited and waited and waited for inspector from Build Direct. All during this time, more and more of the floor cracked and dozens of planks delaminated.

After weeks an inspector showed up for about 35 minutes. He wrote one paragraph "report" with no conclusions or determination of cause of delamination. Build Direct came to their own conclusions blaming installer errors.

I hired my own independent certified (court expert certified) inspector who did a very thorough 3 1/2 hour examination of the flooring. His conclusion was that delamination was manufacturing issue, and that the initial cause of cracking (checking) was manufacturing issue as well.

Thus bottom line is that the only opinion of a certified wood flooring inspector is that there were manufacturing issues causing my floor to delaminate and check. Build Direct has only offered to sell me DIFFERENT wood at a discount. It will cost thousands and thousands of dollars to tear up the existing defective flooring, repair the damage to the subfloor from this, purchase new flooring, and have it installed.

Do not repeat the mistake that I made. Do not buy from Build Direct. They sold me defective flooring which was determined by a certified wood flooring inspector, and do not support their product now that it has failed.



__________________
writersbrother is offline  
 
Reply With Quote Quick reply to this message
Old 12-17-2011, 06:11 PM  
isola96
Senior Member
 
isola96's Avatar
 
Join Date: Oct 2011
Location: Lagrangeville, New York
Posts: 437
Liked 7 Times on 7 Posts

Default

It's like amway for flooring you can't skimp on flooring or any heavy building supply's.
Thanks for the horror story lol

__________________
isola96 is offline  
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter DIY Home Repair Forum Replies Last Post
Conversion from Direct to Indirect DHW heating...better pressure? broadbill HVAC 1 03-08-2011 10:13 AM
Direct sun ok? sailor86 Painting Forum 4 06-02-2010 12:37 AM
Direct Vent Gas Fireplace hondadrv24 HVAC 4 05-29-2008 09:05 AM
Whirlpool direct driver washer won't spin tepolt General Appliance Discussion 3 03-30-2008 03:51 PM
HVAC direct vent question Mom2bac HVAC 6 02-24-2008 07:01 PM