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-   -   "New" faulty hot water tank (http://www.houserepairtalk.com/f33/new-faulty-hot-water-tank-17101/)

NailBanger 12-15-2013 05:47 AM

"New" faulty hot water tank
 
Last Sunday dec. 8th - i purchased a brand new Electric 50 gal. hot water tank -to replace one that the tank had let go .
After proper install .. the unit just wasnt doing its job - the tenants claim that thier water was luke warm.
after several days and several hours later - troubleshooting possible causes / solutions - One of the possible problems would be "improper wiring/electrical, using a "volt-meter" i find that the lower heating element is just not getting any electrical current.
now -my only real option is to return this "faulty 50 gal. electric hot water tank" back to the place of purchase.
My question is .. - "Should the place of purchase be held liable for the cost of these install - uninstall- trips back n forth - re-install?
Thanks

oldognewtrick 12-15-2013 06:23 AM

What does the warranty papers say about replacement?

NailBanger 12-15-2013 06:37 AM

The place of purchase has agreed to return the product and replace with another.. i just feel as though they should be held somewhat responsible for the cost of 2nd install.

inspectorD 12-15-2013 06:51 AM

well
 
Quote:

Originally Posted by NailBanger (Post 97251)
The place of purchase has agreed to return the product and replace with another.. i just feel as though they should be held somewhat responsible for the cost of 2nd install.

The worst they can do is say NO when you ask for the discount...politely.:D

GOOD LUCK!!

JoeD 12-15-2013 07:56 AM

Was the upper element getting voltage? Both elements do NOT get voltage at the same time.

oldognewtrick 12-15-2013 10:19 AM

I know you probably did this, but have to ask.. Did you check the reset button? Did you adjust the temp setting? And as Joe asked is there power at the upper element?

Wuzzat? 12-15-2013 10:24 AM

"Luke warm" has me thinking the heating element is getting 120v or both heater elements are in series across 240v.

joecaption 12-15-2013 03:38 PM

#1, What's a proper install? Did you have a licensed plumber install it?
Any water heater I've seen has right on the box and in the manual do not return to point of purchase, to call a 1-800 # first.
Who and how are you are you checking for voltage?
Both elements do not get power at the same time.
http://homerepair.about.com/od/plumbingrepair/ss/element_replace.htm

100 % sure the tank was full and someone had opened up a hot faucet to make sure there was flow before hitting the breaker.
In less then a min. the element will be melted of there's not enough water in the tank.

NailBanger 12-15-2013 05:09 PM

Proper Install - meant by lic. plumber/ electrician.
plumber did all necessary connections - purged all lines -
before any electrical was supplied to the unit.
the electrician used a digital volt/ohm meter.
thanks for all replies - interesting to me is how this 2 element heater operates
a new tank was installed - plumber/electrician returned - will go back n check for hot water shortly.
Thanks again
"Let's Get It Done"

NailBanger 12-15-2013 05:11 PM

yes the upper element was getting 240- 243 v


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