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jjohnston 06-12-2012 07:14 PM

Water softner not effective
I have a water softener. when I Installed it I found the water hardness was at 15 gpg. When I called the city they said between 20-27. so I set the softener to 30. I have always suspected it wasn't doing much, but we do go through salt (very slowly). so I had the water tested, and it says its 280 (z) which from what I've read is hard. why is the softner not softening? I double checked that it wasn't set to bypass... when I run the water in the house I see the softener showing water is going through...

Speedbump 06-13-2012 07:08 AM

Sounds like you bought a water boss. If the 280 is ppm, that equates to 16 grains hard. This is simple to resolve for a real softener. Not knowing what unit you have for sure or what it's specs are; I don't see how I could tell you why it isn't working.

jjohnston 06-13-2012 05:11 PM

Oh, its a whirlpool 30,000 grain. WHES30

Speedbump 06-14-2012 06:33 AM

I'm not familiar with Whirlpool softeners. Have you tested the water after the softener to see how much hardness is left over if any?

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