Originally Posted by Oilcan
I had about 2 or 3 trucks full of junk. (Ford Ranger) I booked on online appointment with 1 800 got junk. I normally just take it to the dump myself but I was busy and in a hurry.
They showed up ontime. Nice clean truck. One clean cut guy and one hippie sorta guy with a Indian choker thing.
They quoted me a price of 500 bucks.
I told them I'd spot them lunch for coming out but that was "way too f**** much."
Then it got sorta ugly. The next thing I know Im haggling with the hippie over how much I could afford to pay. They agreed to take it all for 300 bucks. Still a rip off but I couldn't spend the whole day going back and forth to the dump.
They took the big stuff and I signed the invoice and they took off. Then I realized they left a whole bunch of s***. ( I couldnt see behind the truck) And didn't even think about sweeping up.
I complained of course but basically they said they would give me a discount on the next pickup. After I dinked around on the internet I found other people have had troubles too.
Definitely not trying to validate what sounds like the poor customer service you received, but the cost of junk removal jobs are based on more than just dump fees. Customers want uniformed employees and legitimate businesses but they often forget that those things come with overhead. For a reputable company, that service provider has to pay a competitive hourly wage for quality employees, pays for uniforms, has to pay for insurance on the trucks, $1 million liability insurance in case something goes wrong at your property and is legally obligated to have workman's comp insurance as well. All of those are expensive. Next, factor in the cost of fuel for one of these dump trucks while also adding in disposal costs... It gets pricey and while some jobs can be quick and easy, a lot of them are hard work so more often than not, the prices are pretty reasonable.
That being said, Got Junk is a corporate giant in the junk removal biz so you may be better off going with a local operation that can still provide that professional level of service.