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Nuieve 01-03-2013 06:11 PM

Cabinet maker screwed up cabinet stain badly... denies wrongdoing
3 Attachment(s)
Please look at the pictures. To me the sample is brown and is of the color I wanted for my kitchen. The actual cabinet color is pretty much black or charred wood. It looks black in anything but bright light.
I brought a door to them last week. The customer service guy looked at it and admitted difference in shades. They took it for lab analysis, said would get in touch soon.
Today (after being ignored for over a week and a few calls that just went nowhere) I went there in person, and they told me to my face that this is "an acceptable color variation"... I told them, not it's not a variation of a color, it's a completely different color, but they kept singing the "it looks alright" song. I asked to speak with their supervisor, and they told me the boss of the company looked at it and was one of the people to say there was absolutely nothing wrong with my stain.

The wood species in the picture is identical to my cabinets. The showroom had a finished sample of a door that is perfectly identical to my sample (but not the actual cabinets). Manufactured by Huntwood.

What can I do? Lawsuit? Any suggestions?

nealtw 01-03-2013 11:37 PM

I can see the difference, but if these guys don't stand behind their work and you have already paid them, you may as well learn to like it. You might try talking the BBB if they are a member.

oldognewtrick 01-04-2013 03:37 AM

The big question is, did you already pay for the installation? If so, why? NEVER pay in full untill the installation is complete and you are satisfied. If you don't like the color, I wouldn't let it go.

inspectorD 01-04-2013 05:11 AM

Write them a registered letter. And include the fact that your lawyer will also be getting a copy, and will follow up if needed. This is just enough to get a response. Also mention that you will be notifying angieslist and any other local entities that would be interested. In business, if you become a big enough of a pain in the neck, but keep it civil, you usually get a response because they want you to go away.
If you can convince them that it works in their best interest to make you happier, you may get results.

Nuieve 01-04-2013 08:17 AM

Yes, I paid in full because they said it was required. I never thought I'd run into such a problem with a big (and I thought reputable) company like Huntwood. There were some other issues with my cabinets (very poor stain work/blotchiness), but that's not really my main concern now.

I will try to talk with the business owner today, and if they keep brushing me off, then I'll have to escalate it, no way I'm letting this go. I put so much effort into desiging/remodeling my apartment, I can't leave this eyesore in the middle of it.

Registered letter will probably be my next step...

I haven't dealt with angieslist, what other ways of getting attention would you suggest? Writing reviews on google? I've never done anything like that before... I appreciate your answers.

inspectorD 01-04-2013 12:49 PM

There are plenty of web based sites that help you get your point out, and remember it's there forever. I would keep it simple, civil and try to let them know that niether of you want to take the litigious route.;)

BridgeMan 01-08-2013 02:53 PM

You learned a very important lesson from this experience--that being, NEVER pay the entire bill up front. You should have walked the minute they told you their policy, as it implies you are not the first customer that wasn't satisfied with the finished results. Their solution for "correcting" the problem long ago was just requiring all money up front from everyone (and be totally content to let the finished product fall into the "it is what it is" category).

You can either let this ruin your life and eat you up, or just chalk it up to a lesson learned and get on with living. You won't win the legal battle if you go that route, but lawyers on both sides are hoping you do. Your legal fees alone for a prolonged battle would easily be enough to buy you several entirely new sets of cabinets. A "nasty-gram" on Angie's List may do some good for (and warn) future customers, but does little for you and your situation.

Wuzzat? 01-08-2013 03:12 PM

You can go on a law forum, like expertlaw, and ask them. If your state allows one-party taping, get their denials on tape or in writing. Don't even bother your state's attorney general with this.

But, be careful in any case

BTW, there is brightness, saturation and hue (color). This looks like a problem in saturation but I am red-green blind.
IIRC, black, white and gray are not really colors but brown, red, orange, yellow, green, blue and violet are.

If they can't bleach it I guess they owe you repair/replacement.

rooflink 01-10-2013 06:08 PM


Originally Posted by nealtw (Post 81741)
I can see the difference, but if these guys don't stand behind their work and you have already paid them, you may as well learn to like it. You might try talking the BBB if they are a member.

Neal nailed it on the head. You can also hit up the local Internet sites like Yelp and Google and smack them with a few one star reviews. Kind of a pay-it-forward approach.

Nuieve 01-11-2013 04:06 PM

Ok, happy to report all is good. Huntwood will replace my kitchen, I got an option to upgrade to thermofoil/frameless for a good price, I have to pay my contractor for uninstallation/re-installation of cabinets, but I can live with that, at this point I just want to move on with my project, so I'm happy how it all turned out. Took some time and quite a few visits/calls, but they did the right thing for me, and I'm thankful for that.

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