Has anyone else had a bad experience with web-based construction supply merchants?
I'll go first...
When is a cardboard box a case?
I recently ordered construction window shims from, Mr. Shims.
He sells a kit of shims that contains a variety of sizes and which is described as:
'Our assortment kits are enclosed in a heavy duty cardboard box. Inside are placed 100ea of the 1/4", 1/8" and 1/16" with dividers. A handy way
to take them to the job site.'
Then, just down from that he lists, 'Case for Window / Structural Shims'.
So, I thought, a case would be nicer than a box, and I ordered a 'Case' in addition to the kit.
My order arrives, and there was no case--just two boxes, one of them empty.
I sent two emails asking where the case was, and both were ignored. I finally called and asked about the case. I was told that the second cardboard box was my case. 'So, I paid $17.00 for a cardboard box?', is asked. 'Yes', was the reply.
Needless to say, I won't be ordering from him again.
Why can't you just return the "case" you bought for $17.00?
Probably because the shipping cost is $18.
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