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-   -   Has anyone else had a bad experience with web-based construction supply merchants? (http://www.houserepairtalk.com/f45/has-anyone-else-had-bad-experience-web-based-construction-supply-merchants-12262/)

toddmanqa 10-07-2011 08:14 PM

Has anyone else had a bad experience with web-based construction supply merchants?
 
I'll go first...

When is a cardboard box a case?

I recently ordered construction window shims from, Mr. Shims.

He sells a kit of shims that contains a variety of sizes and which is described as:

'Our assortment kits are enclosed in a heavy duty cardboard box. Inside are placed 100ea of the 1/4", 1/8" and 1/16" with dividers. A handy way

to take them to the job site.'

Then, just down from that he lists, 'Case for Window / Structural Shims'.

So, I thought, a case would be nicer than a box, and I ordered a 'Case' in addition to the kit.

My order arrives, and there was no case--just two boxes, one of them empty.

I sent two emails asking where the case was, and both were ignored. I finally called and asked about the case. I was told that the second cardboard box was my case. 'So, I paid $17.00 for a cardboard box?', is asked. 'Yes', was the reply.

Needless to say, I won't be ordering from him again.

oldognewtrick 10-08-2011 09:06 AM

Why can't you just return the "case" you bought for $17.00?

BridgeMan 10-09-2011 10:25 PM

Probably because the shipping cost is $18.


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