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Old 01-30-2011, 07:49 AM  
havasu
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The problem you had with the granite installation is the exact reason why I have hesistated having it installed in my house. If that was me, I'd be filing a small claims suit against the company. Just document everything in writing and take numerous pictures. Once the judge sees this horrible installation, I'm certain they will impose a judgement in your favor! Good luck, and keep us informed!



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Old 01-31-2011, 12:42 PM  
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This company has a name and people in your area need to know it. Before you file papers with the courts, find out how many cases are filed allready. It would be better if you could join with others against him.
Out here if you win a court case the courts will take the money out of his bank if you have his bank account numbers, but by then they have closed that account and your on your own again. Ask lots of questions before you start, it can get worse.



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Old 02-09-2011, 10:09 PM  
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You have every right to be upset with the results and the treatment you received. I am amazed at the color difference around the sink. Just out of curiosity, did you research the BBB ratings on the company you chose before hiring them?

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Old 02-10-2011, 08:05 AM  
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Timbo - What's happening ? Any developements on your granite ?

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Old 02-11-2011, 07:05 AM  
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Hi again,
The latest, after three aborted attempts to get there (another story on its own!) was that we went out to their warehouse facility a few miles away where they do their cutting, in order to look at the slab they used, the promise being that they would re-cut the end piece to match the join at the sink. The offer is that we would pick the section to negate any criticism on the matchup.

The one thing it confirmed was that they definitely used a second slab to source the end section that caused the problem - you could see where they had taken out the 4.5' section. The dumb thing was that they could have negated the whole issue by going for another area that would have given a near perfect match. I took along some photographs of the counter at the join to make sure we could get the match we needed, and holding them up confirmed that there was an end that could work. Someone obviously just got lazy and couldn't be bothered to make it happen. They didn't have to cherry pick through the entire slab - nor would I have expected them to - to find a match at the expense of compromising the whole 10' slab. There was a section on one corner that would have worked fine, and that's the one we picked.

Only concern now is that they do the cut properly, eliminate the gap at the
back that they left before with the previous piece, and do a better job with the sink cutout - at least on the new half. As I said to them, I'd rather they erred on the side of making it fractionally too big and having to notch the drywall to make it fit, than under cut it again and leave the gap.

The overall job, and the attitude we've dealt with, still leaves a lot to be desired, but at this stage we'll be happy just to get the match up issue sorted out so that the counter at least looks okay.

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Old 02-11-2011, 11:27 AM  
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Glad to hear you're making progress, keep us updated.

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Old 02-12-2011, 07:36 AM  
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nice to see you making some headway with those guys

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Old 02-12-2011, 11:25 AM  
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Havasu- Timbo's job was obviously botched from the beginning it sounds like. But not all granite installations go this way. People should definitely research their fabricators and there are plenty of good ones out there. Usually you can view your slabs & be there when they lay out the template on your slabs. But there's no reason to be worried about getting granite for those reasons. Go for it ! It's a great work surface & more beautiful than anything man can make!

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Old 02-28-2011, 01:39 PM  
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That has to be the worst seam matching EVER! Totally unacceptable. You should be allowed to pick how you want the countertop cut from FROM the slab and the exact slab that is going to be used. These guys are amateurs and do not know what they are doing. If that was my granite, I would report them to the BBB and write reviews online on their ability as a fabricator. In addition, you must get your money back or they must redo this job correctly to your satisfaction. Also, the countertop was not scribed to the angle of the wall, something that a quality fabricator would be able to do.

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Old 03-02-2011, 02:38 PM  
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The match between slabs is laughable. The sink cutout is unacceptable.

One tip - When i did my parents kitchen http://www.houserepairtalk.com/f45/kitchen-before-after-lots-pics-6667/ Each slab with individually selected by my parents. The installer used crayon to rough draw on where the cuts would be. They were able to move things around so mom could have certain parts of the granite in particular places (like sparkly flecks under the pendant lights and a cool looking swirl not lost by the sink cutout).

Also, I don't like seams at the sink. if the seam fails water can easily get in and rot out the cabinets. Sometimes its unavoidable and has to be done and is the easiest place to hide a seam.

I DO think you are being picky about the gap-along-cabinet. I wouldn't have used epoxy there but instead a color matched caulk but it looks like a pretty small gap to me. All the overhangs should be consistent if the cabinets are installed correctly tho.



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