DIY Home Improvement, Remodeling & Repair Forum > General Discussion > General Chit-Chat > Getting pretty sick of the Depot




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Old 01-13-2008, 03:32 PM  
glennjanie
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You guys who have complaints about Home Depot should go to their website and contact the highest management person possible to register your complaints. They do not operate that way and a bum or two in the whole store should not reflect on the whole corporation.
I have always gotten good service and prices from H D and prefer them over Lowe's. I am reporting a recent fiasco with Sam's Club.
You've heard the saying "Its hard to find good help these days". Well it is getting worse now than when you first heard the saying. The kids you can hire today are lazy, unkempt, and can't even make change; not to mention the fact they don't even care what you have to sell. Let's help the company by letting them know how their low-wage earners are representing them.
Glenn



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Old 01-14-2008, 05:37 AM  
travelover
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Not to pile on to HD, but.........

I had them install carpet in my finished basement a few years back and it was a disaster. My letters to the local store and HD headquarters were unanswered. No more home service contracts for them for me.



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Old 01-14-2008, 10:13 AM  
glennjanie
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I had mentioned the 'dropped ball' at Sam's Club. At 5:00 yesterday I sent them an email about their problem. At 5:08 a response came in my email saying they were sorry for the confusion and were escalating the complaint to the local store manager. I suspect the bearded young man doesn't have a job this morning. Thanks for the 'instant action, Sam's!
Glenn

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Old 01-14-2008, 05:42 PM  
inspectorD
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Default Lazy folks or just not smart enough

I agree with the work logic in today's era to be lacking something. But I remember our elders saying the same things to us kids way back when. There is a bunch of bad apples in every generation. It just seems like they are all at the big box stores now. It also reminds me they do not have that same mentor-ship we grew up with in my generation. The folks in business today are to fast...we all need to slow down and learn one thing at a time, to many folks have to much going on to soak it all in. That's my opinion anyway.
Now for my Depot story....I had to go get 10 2x4s yesterday, Sunday, to finish a roof on my shed. I was waiting in line when 2 employees arrived with 15 Lolly columns for a customer. The Customer then asked the question of how to cut the concrete filled 4 inch steel columns. The employee closest to me looked him in the face and said, it is pretty easy with a grinder from our tool section. The other guy just nodded in agreement.
Now before the guy went to go get himself a new grinder, I just happened to mention that a large pipe cutter and a plumbers pipe wrench to hold the pipes them selves ,are the ONLY way to get a good clean accurate cut and not have to be there for three days.

The employees then remembered that was the way to go and apologized for forgetting.

Then they went to help the gentleman buy the much more expensive tools he would actually need for the project at hand. Although I have never seen a pipe cutter that big at the box stores, only plumbing supply houses.
I suspect the gentleman will be coming back to get the jack he will need to lift the beam to install the posts.

You will not have that problem at my lumberyard, in fact you can borrow the tools with a deposit.
If I find that guy again I'm sure he will be willing to sell those tools ...if he does not just return them after use.
Now if I could just get them to open Sunday's.

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Old 01-14-2008, 07:43 PM  
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What’s up with HD only carrying up to 1 1/4 inch pipe cutters the other week I got 1 1/2 copper pipes and my fittings there and needed a larger cutter. They carry 10 different pipe cutters but nothing to cut my pipes. They carry too much of the same thing in different brand and not enough variety.

It is definitely a love hate relationship with big box stores. It’s hard to resist there variety of selection, long hours, good prices. I Sub work for a company that flips properties so i needs everything you can imagine. But you have to work for your saved money. It takes soo long to get anything there and I still end up not getting a couple things I need and have to go some where else. I waste so much time getting supplies. I have so many stories I could write a book.

Local supply store aren’t much better. Trying to explain what you need is a head ache because every thing they carry is in the back which you’re not allowed in. then it takes till noon the next day to get some supplies.

Lumber yards are that bad except for their high prices. At 84 lumber I get a different price every time I go there. If my sales rep isn't there the price goes up by 20%.

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Old 01-18-2008, 04:20 PM  
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Originally Posted by Educator View Post
Coincidentally, I just wrote a post on our blog that will be published in a few days about the Home Hardware in our neighbourhood. They are very friendly, it doesn't take me a shuttle bus to get from one end of the store to the other, if they are out, they can call to check and then tell me when the next shipment it, when I call them back later it doesn't take me 4 or 5 buttons on a call management system to get to the person who can tell me if the stock is in, and so on.

We have a local shop like that, too. It's an Ace Hardware that has been in town almost 100 years. Rex Tomassini Ace Hardware. It's burned down twice since it opened.

The owner is a really nice guy, and he carries most hardware, but doesn't have things like lumber, drywall, hardwoods, etc. And, since his store is small, he usually only has ONE of anything (maybe two or three depending on what it is). But, if you need more, he can get it by the following Thursday

I would shop there more if he had building materials.
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Old 01-18-2008, 06:27 PM  
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I have an Ace hardware right by my house. Its in the same building as a convieniant store, gas station and my bank, works out great when they have what i want. Ace hardware must be a franchise store.

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Old 01-28-2008, 08:38 PM  
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We have a local shop like that, too. It's an Ace Hardware that has been in town almost 100 years. Rex Tomassini Ace Hardware. It's burned down twice since it opened.

My wife, the long suffering Mrs knewshound is also from "luma and agreed. We used to live across the street from PPP and would occasionally find chickens in the yard.

I am in the process of a 10K DIY remodel and have bought only lumber and pipe from HD and even that only because it is a mere 5 blocks from my house. Lowes has taken the majority of my money but I have been careful to spend it on local specialty suppliers and wholesalers as well.

I have had numerous bad experiences with HD including installing the wrong carpet in 4 rooms, losing orders, bad delivery dates and on and on.

Cheers,

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Old 04-30-2008, 08:12 AM  
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I guess I am really blessed and didn't realize it. I have a Lowes, a Home Depot, and an Ace Hardware all within two miles of my home.

I naturally go to Lowes because they are closest. They DO have more than one name brand of each item, maybe three or four; it's my choice what to buy. Home Depot may have one or two choices of the same item. They both go through inventory reductions. I bought an sturdy offset tailpipe plumbing part two years ago at HD, and went back to get the same thing -- it had been removed from inventory, and I had to buy some flimsy accordian part to do the job. I don't like that, and I told the guy in the plumbing department.

I only go to Ace when all else fails, and then they usually do have it but at a much higher price. Now here is something odd; this Ace used to be a family owned hardware business in our community for more than 75 years, and they seemed to have kept their own hardware suppliers in addition to the Ace brand items. How Ace lets them get away with this, I don't know.

I also like Lowes for their great installers! I know each Lowes store has a list of installers, but our store is the best we have seen in years! The last three carpet installs came from Lowes, and the Weavers are the best installers in Dayton. We also had a new entry door installed and a young fellow from here in Bellbrook did the job quickly and neatly. Man, that is great just to know the installer you are having to come into your house is trusted to do the job right! I would and have recommended to friends both of these gentlemen as good installers.

In contrast, we went to a local carpet store that is very popular in the Dayton/Cinci area and bought carpet. The installer came with his helper and five-year-old child, who by the way, wanted to wander around our house. My wife had to ask them to leave the boy home when they returned to do the job right. They had placed the carpet in the wrong orientation and had a seam in a high traffic area. The carpet had to be re-ordered and reinstalled.

My hats off the our local Lowes. I am not so naive to think that there are not horror stories about other Lowes and HD's around the country, but we seem to be lucky here in SW Dayton. Lowes and HD are within a half a mile of each other and do often have price wars on installs and especially tools, where HD will frequently undercut Lowes. I like Lowes.com. It is easy to find items unlike HomeDepot.com, which has in my opinion, a clunky mess -- can't locate anything there quickly.

Thanks for the opportunity to rant.



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