DIY Home Improvement, Remodeling & Repair Forum > DIY Home Improvement > Electrical and Wiring > Generac Genrators




Reply
 
LinkBack Thread Tools Search this Thread Display Modes
Old 03-17-2008, 07:40 AM  
Dennis1
Junior Member
 
Join Date: Mar 2008
Posts: 3
Default Generac Genrators

Anyone having problems with Generac Generators standing behind there warranty. I've got a 20Kw Generac generator with less than 2 hours run time. It was purchased after Hurricane Katrina and I could not get a service rep to follow up and get me a service tech as they were all too busy after the storm. After personally delivering to a certified servicing dealer about 40 miles away, I got the bad news. The brushes rotated out of the holders and took out the voltage regulator and stator. Cost to repair 1,600.00 plus 1,200.00 labor. Seems steep for a product with less than 2 hours on it. I can't ger any satisfaction from Generac or the company that I purchased it from in Dallas ( Master Power Systems ). If anyone has had these same problems I'm thinking of a class action or product liability law suit.

E mail me at dennis@modart4u.com



__________________
Dennis1 is offline  
 
Reply With Quote Quick reply to this message
Old 03-18-2008, 12:38 AM  
triple D
Senior Member
 
Join Date: Jan 2008
Posts: 296
Liked 1 Times on 1 Posts

Default I smell fish!

I think you are being had by someone. I have installed several generac generators, and transfer switches and never seen a problem. They seem to have a very decent warranty. Who is refusing your repairs? generac or the place of purchase? You may want to contact your local division of the attorney generals office. Their presence seems to be persuasive when resolving these problems. 20kw is a huge generator, you probably weren't even teasing it. Good luck with your battle......



__________________

[COLOR="DarkGreen"][FONT="Franklin Gothic Medium"]See my work-Check out my album. "Git 'Er Done":D [/FONT][/COLOR]


Last edited by triple D; 03-18-2008 at 03:09 PM.
triple D is offline  
 
Reply With Quote Quick reply to this message
Old 03-18-2008, 05:22 AM  
speedy petey
Lic.Electrical Contractor
 
Join Date: Mar 2006
Posts: 444
Liked 39 Times on 27 Posts
Likes Given: 17

Default

I don't think he is being had.
I have also installed "several" Generacs (supplied by the customer, NOT me) that have had no problem. Thing is there are literally thousands of these things out there. Home Depot made sure of that when they began carrying them by undercutting everyone else's prices.

What is happening to you Dennis is not at all uncommon. Do a little searching around the web and you'll see Generac is notoriously BAD when it comes to warranty service and customer service.
This is THE reason I will NEVER sell one of them to a customer of mine.

__________________
speedy petey is offline  
 
Reply With Quote Quick reply to this message
Old 03-18-2008, 06:10 AM  
inspectorD
Housebroken
HRT_MODERATOR.png
 
inspectorD's Avatar
 
Join Date: Dec 2005
Location: Litchfield, CT
Posts: 4,028
Liked 119 Times on 99 Posts
Likes Given: 257

Default I agree

Generac around here is the "generic brand"
We usually install Kohler, Honda and Cummins Onan or other really expensive stuff.
Keep up the fight though...get em to fix it.
Good luck.

__________________

Just My
Made in the

inspectorD is offline  
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On