C
Chris
Guest
In my business I rent equipment all the time. Last year I was spending in the upwards of a new car value every month on equipment just to get an idea of the money going out to them. This morning I get a call that on a Backhoe I had out on rent last week came back with a small dent in the grill. I had it rented for a week and only used it for trenching and didn't use the loader bucket for anything and it was only me that ran it. I called it off Last Thursday and they picked it up this morning. Thats when I got the call.
Here is my response to them via email. I don't deal well with petty things. They want $550 to fix the grill by pulling it off straightening it and painting it.
XXXXXXX I took a look at the pictures. I am not arguing that the small dent in the grill may have happened while I had the machine on rent but on this rental I personally ran the machine and never once used the front loader bucket for anything. We had our own equipment out there to move dirt, I have no idea how it could have happened, maybe your driver that picked it up did some damage.
I am not sure if you are just trying to get me to pay for someone to go out there and push that little dent out or if I need to send one of my guys down to push it out or what?
I am not sure if you realize what equipment is used for on jobsites. People dont rent these things to cruise down Hollywood Blvd, we use them for what they were designed for and that is work. If this is how XXXxxxXXX works I am not sure I want to do business with a company like this.
This hits me as a surprise in that the last 20 years I have been in this business I have never been called about something like this. Sad that something like this may end a business relationship.
Now he really didn't like my comment about realizing what equipment was used for and told me it was like a slap in the face and then apologized a bunch and said he would take care of fixing it.
I told him I have no problem paying for any damage I do but first this is normal wear for a machine like this and second I didn't do it and there are no before pictures that say I did.
It really was a 30 second fix of popping the hood and pushing the expanded metal back out, no creases or anything.
In the meantime I guess he is known as a hard *** around the office and I have been getting calls all day from his coworkers that know me thanking me for the email back to him because most are too worried about business to stand up for themselves. Worst part is he CC'd everyone in the office when he sent me the email so I was nice enough to hit reply all.
Here is my response to them via email. I don't deal well with petty things. They want $550 to fix the grill by pulling it off straightening it and painting it.
XXXXXXX I took a look at the pictures. I am not arguing that the small dent in the grill may have happened while I had the machine on rent but on this rental I personally ran the machine and never once used the front loader bucket for anything. We had our own equipment out there to move dirt, I have no idea how it could have happened, maybe your driver that picked it up did some damage.
I am not sure if you are just trying to get me to pay for someone to go out there and push that little dent out or if I need to send one of my guys down to push it out or what?
I am not sure if you realize what equipment is used for on jobsites. People dont rent these things to cruise down Hollywood Blvd, we use them for what they were designed for and that is work. If this is how XXXxxxXXX works I am not sure I want to do business with a company like this.
This hits me as a surprise in that the last 20 years I have been in this business I have never been called about something like this. Sad that something like this may end a business relationship.
Now he really didn't like my comment about realizing what equipment was used for and told me it was like a slap in the face and then apologized a bunch and said he would take care of fixing it.
I told him I have no problem paying for any damage I do but first this is normal wear for a machine like this and second I didn't do it and there are no before pictures that say I did.
It really was a 30 second fix of popping the hood and pushing the expanded metal back out, no creases or anything.
In the meantime I guess he is known as a hard *** around the office and I have been getting calls all day from his coworkers that know me thanking me for the email back to him because most are too worried about business to stand up for themselves. Worst part is he CC'd everyone in the office when he sent me the email so I was nice enough to hit reply all.