Sorry about the hassle. But I've heard some bad things about that company. I believe it is a lot of independent franchise owners, so there is no real consistency on the way they do business. When I need stuff picked up, I usually get a neighborhood kid with a truck to come by and take it all. He'll do it for a few bucks. If its stuff that people could use, I list it free on Craigslist and a lot of it will get picked up that way.
Remodeling Oklahoma City
One House at a Time!