Originally Posted by stparrot
In a renvoation project I installed 14 Vetter double hung 44 inch alum clad windows with low E glass, one was tempered. Of the 28 frames (top and bottom) 15 have warped and bowed and make it impossible to shut the windows with the seals in. This problem was reported to the distributor shortly after installation and it's taken nearly a year to get the vetter representative out. Despite the warranty and product defect, their response is, "there are so many, would the owner pay for half". This is insane. The Vetter rep says the tolerance on warp and bowing is 1/4 inch. With 1/4 inch bow, the windows will not close!
1. Curious to know if you've had any success? I've been waiting 14 months for Vetter and their distributor, Windowrama, to repair 9 of 27 windows that were installed in Jan 2008. The parts sent from Vetter have been incorrect 3 times; and Windowrama is AWFUL with customer service/followup.
My windows are wood interior, aluminum clad exterior. No structural problems, just broken balances and bad liners. Vetter keeps sending unfinished liners and incorrect balance lengths - and I paid $$ for a custom exterior color with a white interior.
2. Vetter has a location in WI and GA. Do you know the Corp address and tel?? I am ready to write the companies, BBB and State Attorney Generals!!
THANKS for your help!!