Thanks to ALL of you for validating my instincts about this "diva". (Can you call a guy a "diva"?) Well, IMO that sums him up.
But, out of sheer curiosity, I called him back for a price on just
a new patio door, which we also really do need. Told his manager we'd rather do just that now and hold off on the windows till after the holidays.
Once again, I know exactly
what I want in the door, all the specs to the "T", and the door is standard size 6'8" X6'. No surprises. Have the company's catalog, spoke to the company directly and got all the info and skinny I needed, plus they even sent me an email w/that and more info.
Manager (who I could tell was checking w/him in the background cause I could hear his voice) says: "Well, now, that'd be a 'special order' and he'd have to charge more. But, lessee, what he wrote down here"....
**sound of papers shuffling**Oh, it'll be $$$$"
"I'm looking right at their catalog and just got off the phone w/the company rep who assured me I could order any door, any way I wanted, with any options I wanted. No door is special order. They make each door up as they receive the order."
Now he gets on the phone, "My manager gave you the wrong price. I'll take off the price of the inside casing, so it'll only be $$$$. But it's still a special order and that's why it'll cost me more up front to order it. I don't know where you get your information. But that's my price. I'll measure for the door opening and show you what I'll do when I come out for you to sign the contract for the door."
The second price he gave me, btw, was only $150 less than the price his manager gave me. Wow!
$150 bucks for approx. 16' of 2-1/4" colonial trim? That must be some heckuva trim! I could get that at Lowes or Home Depot or even a straight lumber yard for less than $10/8 footers.
he tells me he's really doing me a favor
because he'll charge less than his usual price for labor, so that way I'll benefit more from the energy-stimulus tax credit which is only on the price of materials. (He's a real humanitarian this guy and going out of his way, too!)
While he's telling me this I'm looking right at the catalog and the confirmation email from the company that completely debunks his 'special order' crap. I wanted to say to him: "You want to know where I get my information? Have your manager open the catalog and turn to page XX plus I'll send you a copy of the email from the company's sales manager who SPECIFICALLY handles the sliding/patio door sales".
But I figured why beat this anymore. It's not worth my time and neither is he. Call me masochistic, but I just had to go that one step further to see if this guy would still behave the same with one little ole, double-light/single door slider as he would w/something more involved like the windows.
Tell me something, though:
If I'd just called him for the door only w/o mentioning I needed windows in the first place and he gave me this song and dance about just a door, would his response and behavior have been a bit more acceptable or understandable w/a job that's pretty straight forward like putting in a slider?
I think I'm calling the old guy w/the work boots and Carharts on who's actually been in business longer than Mr. Wonderful and who actually came to our house
the week before and actually sat down with us to go over everything...with no expectation of a signed contract. Just left his card and signed bid and told us to call if we decided and unlike the Prima Donna who wanted half up front, this other guy only required $200 deposit.
Sorry for the novel. Maybe I should
turn this into a book.
"How To Recognize An Arrogant S.O.B".