H
havasu
Guest
As many know, I purchased a home last year, and was provided a home warranty, so I would not have to worry about a thing for the next year. Our policy was upgraded to the "gold" version, and included all pool and spa equipment.
My pool heater has been giving me some problem, and I began smelling a slight gas leak, so I called the warranty company to send a company to fix it. As soon as the company drove over to the house, they asked for my $60 co-pay. He saw that repair of the old unit would be a waste of time and recommended a full replacement.
I figured that was great. I pay my $60 co-pay and I end up with a new pool heater. Wrongo-dongo. I called the home warranty company yesterday to find out when I would receive my new heater and they said that a replacement heater far exceeded the maximum claim for pool equipment, and I would not be receiving anything from them. They had me get my magnifying glass and look as the extreme small print inserted on page six of the full contract. It reads, "the maximum claim for any one item is $1000, and once this price is reached, anything future claim in this contract will be void."
To add insult to injury, a new pool heater will cost $2800, they will deduct $100 from my $1000 maximum for the service call, and I now have a $900 balance. She gave me my choice to either write her a check for $1900, and they will replace the pool heater, or she will send me a check for $900. Yep, I requested she send me the $900.
I am writing this as a reminder to really read the fine print on these bogus home warranty insurance companies. :2cents:
My pool heater has been giving me some problem, and I began smelling a slight gas leak, so I called the warranty company to send a company to fix it. As soon as the company drove over to the house, they asked for my $60 co-pay. He saw that repair of the old unit would be a waste of time and recommended a full replacement.
I figured that was great. I pay my $60 co-pay and I end up with a new pool heater. Wrongo-dongo. I called the home warranty company yesterday to find out when I would receive my new heater and they said that a replacement heater far exceeded the maximum claim for pool equipment, and I would not be receiving anything from them. They had me get my magnifying glass and look as the extreme small print inserted on page six of the full contract. It reads, "the maximum claim for any one item is $1000, and once this price is reached, anything future claim in this contract will be void."
To add insult to injury, a new pool heater will cost $2800, they will deduct $100 from my $1000 maximum for the service call, and I now have a $900 balance. She gave me my choice to either write her a check for $1900, and they will replace the pool heater, or she will send me a check for $900. Yep, I requested she send me the $900.
I am writing this as a reminder to really read the fine print on these bogus home warranty insurance companies. :2cents: