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Have you sealed the grout???? I have had "leaks" just from letting the water hit the sides of the shower wall and wicking through the grout.

I would always quote my prices and wording in the contract for my materials (specs), but I would let the customers buy the materials that they wanted and then do a change order to reflect what I needed to charge for P.I.T.A (pain-in-the-a**) costs or anything else.