Please look at the pictures. To me the sample is brown and is of the color I wanted for my kitchen. The actual cabinet color is pretty much black or charred wood. It looks black in anything but bright light. I brought a door to them last week. The customer service guy looked at it and admitted difference in shades. They took it for lab analysis, said would get in touch soon. Today (after being ignored for over a week and a few calls that just went nowhere) I went there in person, and they told me to my face that this is "an acceptable color variation"... I told them, not it's not a variation of a color, it's a completely different color, but they kept singing the "it looks alright" song. I asked to speak with their supervisor, and they told me the boss of the company looked at it and was one of the people to say there was absolutely nothing wrong with my stain. The wood species in the picture is identical to my cabinets. The showroom had a finished sample of a door that is perfectly identical to my sample (but not the actual cabinets). Manufactured by Huntwood. What can I do? Lawsuit? Any suggestions?