Sorry for the long read... I mainly want to know if what I've experienced is to be expected and is normal in the contractor world, or if it warrants a complaint and/or asking for a discount. Total project price is an even $40k. I have paid them $20,500 so far and the project is ~85% completed. Long story short, I've hired a foundation company to replace the foundation on my single-story, 1000 sq. ft. home. I conducted a bunch of interviews and received a bunch of estimates. This was the place I felt the most confident about. They weren't the cheapest, but they seemed the best. They are licensed. The price includes everything: Shoring Permits Demolition, hauling and disposal of old foundation and other debris Trenching, permits, pouring, and stucco at the end. Leveling of a section of the house Rebar, concrete Bracing/Earthquake retrofitting The things I noticed were: An overall level of disorganization and lack of professionalism Urination on the property (which I have video proof of) Leaving trash and nails all over the place, and basically leaving the worksite a mess. Destroying landscaping Disrupting gas and hot water and leaving us without it repeatedly Disturbing neighbors in the early AM and asking them to move their cars (when they were legitimately parked on the street) Using my personal wood for project structures Destruction of personal property (damaging container plant, exterior thermometer and water heater) I can make my peace with the urination and messy worksite. After all, they need to pee somewhere (apparently, it's an OSHA violation) and they've cleaned up reasonably after specific project milestones. However, they've disrupted our utilities 7 out of the 14 workdays which have resulted in us not being able to use the hot water, overnight a number of times, and without use of any gas on some of those days. They blame it on the sensitive seismic shut-off valve. I guess I can't understand why they can't verify that the gas and water heater are in working order before they leave for the day. They stripped a screw on the chamber door of the water heater and just left it broken without saying a word. They dropped wood on our container plant, breaking the container. They tore our front yard weed barrier and left it a complete mess (it was under 3 inches of wood chips). Our exterior thermometer has gone missing, probably buried somewhere under the dirt. No foreman or supervisor was present at any stage of the project and workers were unable to communicate what they would be doing on most days. Also, when I called their office, different employees would say different things regarding what would be happening that day. And I don't get why they couldn't have coned/blocked off space on the street ahead of time to make room for trucks and equipment, instead of bothering my neighbors and telling them they need to move their cars from spaces they have every right to park in. So is this normal? Am I making it a bigger deal than it is? I feel like $40k is a lot of money and with comes certain expectations. Thanks everyone.