Defective water heater?

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Call the MFG customer service dept and explain your problem, they are more familiar with their product and problems than we could possibly guess at.
 
I am assuming you have only one water tank. The problem you mentioned happens when you have more than one heater tank and the expansion tank for recirculating fails. In Texas, many families who put waterless tank had their heaters damaged when pipes froze last week. Please get opinions from 2 reliable plumbers before you spend any more money. Dr. Kumar, VastuTruth.com LLC, Reliable Vastu Consultant in USA
Screw that! Didn't you read my previous post that I'm done with plumbers? I've had a lifetime of bad experiences with them.
 
I am a big fan of this site, and have received lots of good advice, but for problems like this I strongly recommend trying plbg.com for help. The advice you will get there is from professional plumbers.
 
We here have a sister site called
Plumbingforums.com
 
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