Hello Snoonyb,
I shortened the connections to the springs on both sides of the door to make the springs taught and the door fully opened! Yea!
Unfortunately, the joy was short-lived as we noticed it would sometimes still stall half-way as previously. Further inspection revealed that the door springs are not the same model number / strength. I "tightened" the less-taught spring but this seemed to make the door even more unreliable. The motor would stop rather than continuing to push which allowed being able to walk to the door to push it open instead of having to start the motor again which would reverse the direction and return the door to the closed position. So I fear we're worse off that when we started.
Please tell me how to determine the strenght / part-number of the spring. Being that they are different, obviously one should be replaced, but maybe both? And should I consider moving the hinge bolts to lengthen the lever-arms? Any other suggestions?
Thank you very much again for your help!