Log in Every Time

Discussion in 'HouseRepairTalk Website Help' started by Steve123, Sep 13, 2019.

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  1. Sep 13, 2019 #1

    Steve123

    Steve123

    Steve123

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    Anybody else recently finding they need to log in every time they visit the site?

    Windows 7/Chrome/Kasperski
     
  2. Sep 13, 2019 #2

    oldognewtrick

    oldognewtrick

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    Steve, on your login, there should be a box to check next to your password box that says keep me logged in. Are you using a phone app or a desk top?
     
  3. Sep 13, 2019 #3

    havasu

    havasu

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    I too have been having this exact problem on another family forum. I'd recommend that you log in, go to the little man at the top and check "Log Out", which will clear your cookies, and try it again. It has gotten better for me, but I still have to log in occasionally. In the mean time, I'll write a customer complaint up the chain of command.
    '
     
  4. Sep 13, 2019 #4

    Angie

    Angie

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    A developer is now looking into this. Havasu let me know about this.
     
  5. Sep 13, 2019 #5

    Angie

    Angie

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    I've been told that the issue is fixed, and I would appreciate you verifying it is working for you.
     
  6. Sep 14, 2019 #6

    Rusty

    Rusty

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    It isn't fixed. When I check "stay logged in" I still have to log in every time.
     
  7. Sep 14, 2019 #7

    Flyover

    Flyover

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    Same here.

    Also, sometimes if I don't log in at the home page and then drill down into a thread, I find I'm magically logged in -- as happened just now.
     
  8. Sep 14, 2019 #8

    Steve123

    Steve123

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    Ditto on Sept 14 AM.
     
  9. Sep 14, 2019 #9

    Angie

    Angie

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    Thank you for the update. I've sent this new information to the developer.
     
  10. Sep 14, 2019 #10

    nealtw

    nealtw

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    I am not having a problem. I had to change my password on Wed. for the new computer but it's been fine. So maybe just changing your password would help.
     
  11. Sep 14, 2019 #11

    nealtw

    nealtw

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  12. Sep 14, 2019 #12

    Angie

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    nealtw likes this.
  13. Sep 14, 2019 #13

    Angie

    Angie

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    By the way the log in problem should be fixed. Please let me know your results after this.
     
  14. Sep 15, 2019 #14

    Steve123

    Steve123

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    Yep, seems fixed now.
    Thank you.
     
  15. Sep 16, 2019 #15

    Angie

    Angie

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    Thanks for letting me know it's working okay now.
     

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