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Thanks for the warm welcome InspectorD, but I feel that it's less than sincere. Your judgment regarding me having a "share in Tilson", while very objective and based on loads of empirical data, couldn't be further from the truth. If you're sensing the sarcasm, that's good because I'm...

My suggestion - I recommend contacting Tilson's corporate office and requesting someone in management come out and see your home. I've truly never had a problem getting a satisfactory response from Tilson. In fact, I was so satisfied that I referred them to my brother and a couple I went to...