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I tried to contact them again and left yet another message. But honestly I have left at least half dozen messages and multiple emails and Cathy does NOT call back. They didn't get back to the Better Business Burea either so I'm not taking it personally! Unbelievably poor service.

Not sure what the chemical is that you are asking about but wanted to warn you if you decide to contract the work. I used the Foggy Window Doctor to repair 9 windows in my home, e.g. spray in the solution to clean between panes and reseal. They charged $100/window for 9 windows and...