fordprefect
New Member
- Joined
- Aug 2, 2006
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Hi!
Just yesterday I purchased an Ultravox 28'' CRT television for a friend (This company seems to not exist on the Internet, but I was expecting bad picture quality, not a life threatening situation... ) together with a DVD player.
I connected the television to the power outlet and aerial and it seemed to work. Then I connected it to the DVD player using a SCART cable and tried playing a disc. It played, however as soon I touched the DVD player to press the eject button, I received a minor electrical shock. I tried using a different cable and then my own DVD player (Phillips) but it only got worse. As soon as I touched the player's surface I felt a (not so) small shock.
This morning I called the store and they said that if the television is indeed defective they will replace it. However I should first contact Ultravox's technical support, which I did.
Over the phone, the technician at first said that it's just normal static electricity. He then suggested that I should ground the DVD player and if it is indeed a short-circuit this would throw a fuse (sorry if this is this not the correct expression). I was reluctant to try that so he suggested connecting the power cord to the wall outlet reversed and call back.
To this I should add that
a) The house is old and I don't know whether there may be a problem with the electrical wiring (i.e. is the outlet grounded?) but we've never had problems of this sort.
b) When testing the television yesterday we placed a thick cloth between it and the table, so it must have been insulated from the ground. Is this relevant?
I thought I should ask someone more knowledgeable just in case. My primary concern is of course personal safety. Sorry the long post and many thanks for any suggestions.
Just yesterday I purchased an Ultravox 28'' CRT television for a friend (This company seems to not exist on the Internet, but I was expecting bad picture quality, not a life threatening situation... ) together with a DVD player.
I connected the television to the power outlet and aerial and it seemed to work. Then I connected it to the DVD player using a SCART cable and tried playing a disc. It played, however as soon I touched the DVD player to press the eject button, I received a minor electrical shock. I tried using a different cable and then my own DVD player (Phillips) but it only got worse. As soon as I touched the player's surface I felt a (not so) small shock.
This morning I called the store and they said that if the television is indeed defective they will replace it. However I should first contact Ultravox's technical support, which I did.
Over the phone, the technician at first said that it's just normal static electricity. He then suggested that I should ground the DVD player and if it is indeed a short-circuit this would throw a fuse (sorry if this is this not the correct expression). I was reluctant to try that so he suggested connecting the power cord to the wall outlet reversed and call back.
To this I should add that
a) The house is old and I don't know whether there may be a problem with the electrical wiring (i.e. is the outlet grounded?) but we've never had problems of this sort.
b) When testing the television yesterday we placed a thick cloth between it and the table, so it must have been insulated from the ground. Is this relevant?
I thought I should ask someone more knowledgeable just in case. My primary concern is of course personal safety. Sorry the long post and many thanks for any suggestions.