mmb617
Junior Member
- Joined
- Feb 20, 2015
- Messages
- 35
- Reaction score
- 23
I'll try to make a long story short and just give the important points. We were looking to buy a modular shower stall at Home Depot. It took three boxes to make up the set we wanted - the base was one part, the side walls another, and the back wall another. They only had the base, but said the other two parts should be in next week.
I wanted to be sure we got the other two parts so I asked if I could order them so they'd be held for me when they came in. I live 5 miles from the store and I'm usually home all day so it's not like I wanted them to hold the parts for days. The associate said that since it was a store stock item it could not be special ordered and would not be held for me. Whenever they came in they would be put on the shelf and if I didn't get them before someone else did, too bad. She also mentioned there were only two of each coming and they always sold quickly.
I never heard of such a stupid policy at any store. She had to have misunderstood the policy, right? I used to work for a building materials distributor and I can tell you we would gladly order anything a customer wanted if we were out of stock on it, and get it to them as soon as it came in. But then our manager constantly stressed that customer service was our #1 priority. Guess Home Depot doesn't see it that way.
It worked out fine as I went to the Lowes store a half mile down the road and bought a very similar one. They had all three parts in stock.
I wanted to be sure we got the other two parts so I asked if I could order them so they'd be held for me when they came in. I live 5 miles from the store and I'm usually home all day so it's not like I wanted them to hold the parts for days. The associate said that since it was a store stock item it could not be special ordered and would not be held for me. Whenever they came in they would be put on the shelf and if I didn't get them before someone else did, too bad. She also mentioned there were only two of each coming and they always sold quickly.
I never heard of such a stupid policy at any store. She had to have misunderstood the policy, right? I used to work for a building materials distributor and I can tell you we would gladly order anything a customer wanted if we were out of stock on it, and get it to them as soon as it came in. But then our manager constantly stressed that customer service was our #1 priority. Guess Home Depot doesn't see it that way.
It worked out fine as I went to the Lowes store a half mile down the road and bought a very similar one. They had all three parts in stock.