Hello folks.
I'm the owner of Re-Bath in Spokane, WA and in Reno, NV. This month I've celebratd my 4th year owning a Re-Bath franchise.
Re-Bath has been around since 1979 and has completed more than 2 million remodels.
In my 4 years, my franchises have won "Best franchise" and "Best operations" awards within the network of more than 200 Re-Bath franchises around the country.
It pains me to see such a lopsided view of our company, especially painted by people who perhaps haven't see a high quality Re-Bath remodel. My franchises have remodeled thousands of bathrooms. We've worked in homes, hotels, college dorms, military bases, apartments and even large showers at health clubs. I have binders full of glowing compliments from customers who are thrilled with our product, work and process. I'll be happy to put Mr. Duran in touch with many of our happy customers in the Spokane area!
Now that you've read this far, let me specifically address the problems described in other parts of this thread.
-Gaps
Gaps are caused by improper preparation or incorrect templating of the area to be remodeled. Ideally, a qualified installer will accurately template a tub or wall system and fit the material exactly to the space it is meant to fill. A properly trained installer will get the fit right the first time.
-Long wait times
ManDM above talks about a complaint with the franchise in Colorado Springs. There isn't really enough detail there to make a fair response. However, my franchises have never had a similar problem. We have tolerated the rare issue with an item on back order from the factory. When this happens (less than 1% of th time), we call and write to our customer to let them know what's going on, and to set up a feasible schedule.
-RGold's pictures
Since I cannot see them, I do not want to pass judgment. Frankly, I believe he must have had a terrible experience. However, I do not want my business painted with the same brush. We have strict install specifications, and a firm quality assurance program in place. Our QA covers everything from customer's initial phone call to the quality of their installation, and the follow up a few weeks later to make sure they are 100% satisfied.
Our marks are very high. We ask each and every customer if they are 100% satisfied, and if the answer is anything but an enthusiastic "yes" we work to fix the problem. In over 3000 remodels, we've never had an unresolved issue.
I would like to challenge glennjanie, square eye and the other moderators here to post pictures from many of our successful remodels, and comments from many of our customers who are absolutely thrilled with not only their bathrooms, but with their whole Re-Bath experience. Just let me know where to send the information.
I'd like to submit for your consideration that nearly every Re-Bath franchise in the country does excellent work more than 99% of the time, and for the less than 1% where there is an issue, most of us care...a LOT, and will bend over backwards to try to make a customer happy.
To that point: I propose that GDuran allow us to remodel his tub. If he is thrilled with the remodel, we'll post the results here for all to see. If he isn't thrilled, we'll post the results here for all to see. If it looks any different from the units in our showroom, I'll refund his purchase price. Furthermore, I'll invite a TV station to come and film the entire process, if anyone is interested.
Then you will all know the rest of the story (and I will have taken lemons and made lemonaide).
Thanks for reading!
Alan Hansen, President
Re-Bath of Spokane
Re-Bath of Northern Nevada