They admitted that about my landline service, not cellular. But they refused to admit it in writing. I'm on month-to-month with landline. However, I told them that I didn't buy their BS excuses and was going to report them to the LPSC and BBB and lo and behold I saw the AT&T van out on the road with the technician at the box turning the switch back on-- oh, and my cellular signal is back now.
Next step is to call the billing department and demand reimbursement for my lack of service and the trouble I had to go through to get service back. I had family members worried sick because they were calling and nobody was answering. Plus, I couldn't communicate well with the car dealership & insurance company about important things.