Hello!
So I'm finally getting around to installing my new garage door and had to replace all the hardware so I went to tighten the torsion ring and the first spring tightened just fine but the 2nd spring gets to about 6 ... lines and then it starts to slip and will not tighten to 7 lines. The slipping occurs on the end with the set screws. I'm contacting the manufacturer as long story short even though I'm just installing it I technically bought it >1 year ago. I took delivery < 1 year ago though and if they will go based on that date I should be able to get a replacementunder warranty hopefully.
If I can't get it under warranty it looks like I could either try to tack the spring in place OR use a hose clamp to clamp it in place. Anyone have any other suggestions?
So I'm finally getting around to installing my new garage door and had to replace all the hardware so I went to tighten the torsion ring and the first spring tightened just fine but the 2nd spring gets to about 6 ... lines and then it starts to slip and will not tighten to 7 lines. The slipping occurs on the end with the set screws. I'm contacting the manufacturer as long story short even though I'm just installing it I technically bought it >1 year ago. I took delivery < 1 year ago though and if they will go based on that date I should be able to get a replacementunder warranty hopefully.
If I can't get it under warranty it looks like I could either try to tack the spring in place OR use a hose clamp to clamp it in place. Anyone have any other suggestions?