Hi, We built a new house 5 years ago and furnished it with 10 new appliances, all GE Profile, based upon Consumer Reports high ratings. While the rest of our appliances have been great, we have had nothing but problems with our "French door" refrigerator. The problem is that the refrigerator portion will not keep it's cool.
We have now learned that the "valve" between the bottom freezer and the fridge (that opens up to allow the cold air from the freezer to enter into the fridge) "frosts up" and will not open to allow the cold freezer air into the fridge. Therefore the fridge slowly warms up.
it has taken us three repairmen visits to learn this (and considerable money) and finally the third repairman simply instructed us to shut off the power to the fridge, unload the contents of our fridge into our $100.00 old garage fridge (now 25 years old and working fine) and leave our fridge doors open. After about 12 hours, the ice on this valve melts; allowing the valve to operate normally at which time we then reload our fridge once again, eagerly anticipating the next failure. THIS IS A MONTHLY OCCURENCE FOR US!!!!!! We are extremely careful not to open the fridge or freezer for more than a few seconds at a time, as this seems to help delay the problem. Gone are the days of standing there with an open fridge door deciding on what's for supper.
In fairness to GE, I contacted them the first time that I required a repairman to attend, and GE did step up to the plate and assist us financially with a portion of the repair bill. I think I dealt with "Cindy". She was actually real good to deal with. However, as the GE repairman is usually so booked up I have to wait days and days for him to attend. Therefore, the last time I used a local repairman, who was the one who informed me how to fix this problem without the need for another expensive service call (plus mileage). We live in the country, so getting a repair man out here is a big problem.
If anyone reading this from GE wishes to comment on this issue, I'd be happy to hear from them. I can also be reached by anyone requiring more information at email@example.com