I have a service man coming next week to inspect my softener, but I must say they have the worst pricing method I have heard of.
They charge you travel time (I'm quite rural) from their last stop, not from their shop. So one day I may be lucky enough to have him travel from my neighbours, and pay nothing. Another day he may charge me an hour in travel time for the same job. So how much does it cost? it depends on who else has a broken system that day
I called a few others and they either weren't interested in coming, or knew nothing about my unit.