Recent content by James147

Don't look at this as a device failure or install failure, this is a "sudden and unexpected" water leak. If it had been leaking for decades, you'd easily get denied by a low end insurance company. It doesn't matter if your washing machine leaked or pipe burst, they should repair the damage...

I don't think you'll have much luck with the plumber, your best bet is to keep him on your side and maybe he can verify they were indeed bad valves to BrassCraft. Try giving that guy a call and get things started. I'm surprised the insurance won't cover a plumbing leak.

Here is the second to last person we dealt with that facilitated the end to my Brasscraft saga. There was a woman(seemed to be a higher up) that he connected me to and that finished the issue quick, he then did the paperwork. Trevor McClain Risk Management Specialist BrassCraft...

After almost 4 months(and multiple emails and calls) I was finally sent new valves by Brasscraft. I was CLEARLY told that it was a lead free problem that has been corrected(they can check the numbers on the valve). They were going to have a plumber install them, but I declined. They also...

I have had two Brasscraft KT series angle stops leak through the solid body where the FIP threads are. I installed them in August 2014 on a new pex system and in the last month two have developed leaks. One looked like it came in the area of the seam on the left side and the other on the right...