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So you have an 8 pitch roof. What is the width of the structure? Im guessing 24 or 26 feet. Is there a center bearing wall? To add 2x10 joist you would need to break them on this bearing wall. Are the trusses 16 or 24" on center? The span would determine the size of the rafter needed. Installing...

I would'nt bother talking to them again. Just bring them to court. Go to a reputable granite shop and get an estimate to replace it. Also get an estimate from a cabinet shop to repair the damage. You can also put their insurance company on notice.

In hindsite you should have stopped them when you saw the color difference. the job is totally inacceptable. If they will not agree to replace it, file a suit asap.