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Just a follow up, the installer installed no flashing around the windows. Once the caulking failed water got behind the roof flashing and rotted out the OSB behind the header as well as some of the 2x4s.

Long story short, we replaced all of our windows in 2018. Replacements were SoftLite replacements. I believe they were pocket replacements but installed from the outside which is unusual. Bottom line is that they were installed incorrectly and the installer relied 100% on caulking to prevent...