Recent content by do it your self

I agree that the backsplash and cutouts may seem trivial and if that was our only concern, we'd let it slide, although we were planning on using the cut-out material. Were not trying to be petty, but that’s certainly the way there trying to make us feel. Two big companies are trying to blow off...

The installer has “not” been paid, which is working in our favor. Were waiting on a written proposal from them on how they will fix the problems and the alternative credit offer from the retailer. Time is on our side and I have my ducks in a row if the installer doesn't step up. They've been...

The installer, Retailer, and I met to review the job, here’s the outcome: 1) The installer claimed the sink cutouts are the recommended size by Kohler. I doug out the "Kohler" sink templet and the cut out is in fact 1/2" narrower than it should be. 2) The difference in the sink...

I left out the names of the companies were dealing with, but I can say they are two of the biggest companies doing this type of work in the Northwest and we are return customers. Were very surprises by what has happened! The countertop company has recently moved into a fabulous new facility...

1/26/06 Bathroom countertops ordered, awaiting contact from installer to schedule templating and installation. 2/9/06 No contact from installer. Called, and was told they had the wrong phone #, however they made no attempt to contact retailer for alternative #. This delayed templating. 2/20/06...