Sns, looks like you were right. I put the new gearcase in & it still isn't agitating. I can hear it working but when I pry on the lid I see that it's not moving at all what so ever. I'm not lifting it up high at all that it would cause it to stop either. I called sears service & gave the lady an ear full. She offered to send another repair guy out to re diagnose it for $80 since the 90 days from the first visit had passed. What a joke.