I have 3 HVAC units in my house-- 2 downstairs and 1 upstairs. House and units are 9 years old. We've only lived here for a year and don't spend much time at all upstairs, so it's hard to say what's "normal" for upstairs.
A few weeks ago, I noticed that upstairs unit wasn't working at all. Called service guy out (highly recommended company, installed all units originally). He said condenser fan motor was shot and replaced it. Unit seemed to be working fine.
About a week later, I tried setting the thermostat at 75 because I was spending some time upstairs (we normally keep it at 78). In the middle of the day when it's really hot (close to 100 degrees outside here in OK), the upstairs will not cool below 78-- no matter what I set it at. The unit is clearly working...just won't get the rooms that cool.
I changed all air filters, verified that all vents are opened. Finally I called the same company back out. The guy just checked everything. He cleaned the condenser even though he said it wasn't very dirty. He is telling me he has no explanation for why it's not getting cool enough. He said the unit is working at full capacity but that being 9 years old "well, you know, just as we age..." He didn't try to sell me a new unit or anything else. No mention of the unit being undersized for our house. All he could offer was maybe we need to have someone come and re-blow the insulation. He mentioned maybe we should have ducts rebalanced but he won't do it because it's so hot right now.
Any thoughts? This seems crazy to me that it's just an "oh well 78 is all you get." I can call another company, but I already refused to pay a service fee on this second service call because I feel like they didn't do anything for me. I don't want to pour more money into another company's service charge, especially if their only solution will be to sell me a new unit that we don't need.
A few weeks ago, I noticed that upstairs unit wasn't working at all. Called service guy out (highly recommended company, installed all units originally). He said condenser fan motor was shot and replaced it. Unit seemed to be working fine.
About a week later, I tried setting the thermostat at 75 because I was spending some time upstairs (we normally keep it at 78). In the middle of the day when it's really hot (close to 100 degrees outside here in OK), the upstairs will not cool below 78-- no matter what I set it at. The unit is clearly working...just won't get the rooms that cool.
I changed all air filters, verified that all vents are opened. Finally I called the same company back out. The guy just checked everything. He cleaned the condenser even though he said it wasn't very dirty. He is telling me he has no explanation for why it's not getting cool enough. He said the unit is working at full capacity but that being 9 years old "well, you know, just as we age..." He didn't try to sell me a new unit or anything else. No mention of the unit being undersized for our house. All he could offer was maybe we need to have someone come and re-blow the insulation. He mentioned maybe we should have ducts rebalanced but he won't do it because it's so hot right now.
Any thoughts? This seems crazy to me that it's just an "oh well 78 is all you get." I can call another company, but I already refused to pay a service fee on this second service call because I feel like they didn't do anything for me. I don't want to pour more money into another company's service charge, especially if their only solution will be to sell me a new unit that we don't need.