Hi everyone, I hope this doesn't sound too dumb but I'm not used to using contractors and I don't know if this is normal or not, and I'm not sure if I should be complaining. I'm pretty sure I should be but tbh I'm just not a very confrontational kind of person so I'd love some input from others. I'm having all 15 of my double-hung windows replaced with vinyl. I have a couple of (wood) sills that are pretty rotten, and the sales guy had said it wouldn't be a problem to replace them, that the guys would look at all of them as they go through. At least I'm 90% sure it was him who said it, I had a few people come through and I could be confusing them. And I figure it is best to do it while the old window is out anyway right? Well, the guy doing the work is going a lot slower than expected - I think he ran into issues that he isn't telling me about, and I think there was supposed to be more than one of him. I was walking around after he left for the day and noticed one of the windows he replaced still had a rotten sill. He never mentioned anything about it, and on my end I never mentioned it to him either when he showed up, so we're both to blame I suppose. He did a real quick walk through the house when he got here, but was more concerned about making sure the number of windows was right than any other details. What is really bugging me is that I saw him looking around outside on that part of the house when he was working in that area - there is no way he could have missed seeing it. It is very obvious. He'll be back tomorrow, and probably next week at this rate. Should I try to get him to pull the new window out and replace the sill? Or do I just call someone else to come in after they're gone? There is significant rot, it's definitely not something that can just be patched up. This all just seems weird, and I'm starting to have a bad feeling about this whole project. I didn't choose the cheapest quote for a reason, and this company has been around for a while and had great reviews everywhere I checked online. What would you do?