Was it the condenser outside replace or did they also replace the forced air and other stuff in your attic?
Is it still under warranty six years down the road? Not trying to pick on you, just trying get the whole story. What is the install company saying about your complaint? And what is your complaint? Is it just the permit issue or is there a problem with the system?
There are two separate issues that keep arising with one of my two air handlers.
ISSUE ONE:
(09/23/2013)
The air handler fan stopped turning, the lines and floor around the air handler froze up and the a/c had to be turned off for days. I called XYZ, co. and they sent someone out. He examined the system, found and replaced a bad "Evaporator Motor Control Module", which he told me "this motor was known for blowing or going bad". REPAIR ESTIMATE TOTAL = $180 ..PAID IN FULL [Parts: Under warranty 10 years from original install date + Labor: 2 hours @ $90/hour (1 hour to diagnose, 1 hour to pick up part locally and install)].
(6/2/2015)
The air handler fan stopped turning, the lines and floor around the same air handler froze up, again. I called XYZ, co. and told them that it appeared that the "Evaporator Motor Control Module" went bad again. XYZ sent someone out, who examined the system, diagnosed nothing wrong, replaced nothing and by the time he left, the system was defrosted and working. SERVICE CALL CHARGE = Labor for 1 hour @ $90...PAID IN FULL! Within 2 hours, the same air handler fan stopped turning, the lines and floor around the air handler froze up, again. I called XYZ, co. back and scheduled someone to come out the next day.
(6/3/2015)
XYZ, co. sent someone out, who examined the system, and even though there was no loss of display or sign of a low battery in the thermostat, he said he "replaced battery and fixed loose wire at thermostat."…by the time he left, the system had thawed out and was working. SERVICE CALL CHARGE = labor 1 hour = $90, which I refused to pay.
(10/2015)
The air handler fan stopped turning, the lines and floor around the same air handler froze up, again. I called XYZ, co. and told them that it appeared that the "Evaporator Motor Control Module" went bad again. XYZ sent someone out, who examined the system, replaced nothing and agreed with me that the "Evaporator Motor Control Module" went bad again. By the time he left, the system had thawed out and was working. He left without presenting me a bill. The next day, I got a call from XYZ, co with the REPAIR ESTIMATE TOTAL = $300 (Parts: No longer under 10 year warranty, for some reason + Labor).
Hmm? That's $120 more than the fist time (09/2013), when he charged me $180 to diagnose, pick up and install the part. I called XYZ, co. with some questions, especially about the 10 year warranty on parts no longer being honored. The rep on the phone said she wasn't able to answer my questions and would leave a message for someone, who could to call me back…I neither got a call back nor any further correspondence.
Fast forward 6 months, to this past week...I get a bill in the mail from XYZ, co. in the amount of $90 for the date of service 11/13/15..."Found Bad Evaporator Motor Control Module"…"Over 90 Days Past Due".
It seems as if XYZ, co. is trying to set me up for collections and/or a mechanics lien, if possible. F*ck that! If I have any leverage on the XYZ, co, especially for not pulling permits on installation, when required, I want to know!
Isn't it bad enough, they got $90 out of me for finding NOTHING on 6/2/15, then tried to charge me another $90, the next day 6/3/15, for "replacing a battery in the thermostat" that showed no signs of needing to be replaced and "fixing a loose wire" that showed no signs of being loose, THEN no longer honoring the 10 year warranty on parts...Seriously?
Your thoughts??
ISSUE TWO:
The same air handler keeps clogging and flooding the garage. Actually...Before I could close on the sale of this house in 2012, XYZ, co. had to come out and fix this very issue on the same air handler, which flooded the entire garage. This issue happens each season and has been a PIA.
I believe this issue may be related to not properly installing the drain line...
Instead of going straight into the wall and attaching to the existing drain line, XYZ, co. put a 90 down, a 90 left and a 90 into the wall, then I imagine they had to use at least one more 90 behind the wall to redirect the drain line under the house (my new p-trap)...That's at least four 90's in a very short run, which I believe is where my clogs occur. Also, XYZ installed the drain line without a clean out..Sooo, there's THAT! I keep wondering why each service tech makes a sound of frustration, when they see at this section.