I too am in the process of a "horrible nightmare experience" with Rebath (Salt Lake City). My association dates back to early August and is very much like a soap opera - absolutely unreal incompetence and unprofessional business operation. I have asked repeatedly for the name of the franchise owner and my question is always met with silence and a change of subject. Given the way the franchise operates, I can understand why the owner is too ashamed to identify him/herself. I am told the franchise is experiencing rapid growth (this surprises me) and even if this is true, it is still not a viable reason to turn inexpert, inexperienced installers loose on an unwary public. Oh, and BTW, the "tell the potential customer what you think he wants to hear approach" is not a good plan for building a good reputation even if it does get the signiture on the dotted line. A little honesty goes a long way in any business. I will go along with one more opportunity for Rebath to correct the problems they produced and thereafter its Gephart time.