Hi Everyone! Please assist me with an ongoing problem with a roofing contractor. My aunt had a roof replaced in 2002. The roofing material used is about 85% 3-tab shingles (pretty standard) and about 15% flat roof membrane. Since this roof job was done, there have been several leaks. Only once, the first leak, did the company which is still very much in business come out to make a repair. This repair involved replacing flashing that was specified in the contract, but which the contractor did not replace because they felt at the time it looked good enough. Since then, there have been several minor leaks, and plaster has been gradually falling off the walls and ceilings below the unfinished attic. During the recent storm, my aunt noticed there are pieces of roofing material throughout her yard. She went into the attic and discovered about twenty plus leaks. The unfinished attic rafters exhibit signs of water damage and the unfinished attic floor is soggy. There is a damp odor throughout the house. More plaster is coming down in the rooms below. Now she can see daylight through the roof. She called the roofing contractor yesterday, and the company still does not return calls. A recent call to consumer affairs found no complaints against the company. The ten year warranty on labor and materials is still in effect. My aunt needs to have the roof either repaired or entirely replaced, as well as ALL the damage inside repaired. She would prefer this company not perform any additional work, as their workmanship is obviously very shoddy and their conduct is unprofessional. My question is: What recourse, legal or otherwise, does my aunt have in a situation like this? She doesn't want to pursue litigation if possible, but she NEEDS to have all of this damage repaired once and for all. Please advise me with any suggestions you have, and I'll gladly add more details if it would be helpful. Thank you.