Yeah, and they offer all sorts of incentives to get people to sign up for their services and have cool perks for brand new customers, but longtime customers get zip-- except prices going up.
And the service has become less reliable over time. Signal goes out more often than it used to. I've had Dishnetwork since 2002. Tech support went from being in USA to being in India.
Havasu, I think a lot of the phone jockeys from New Delhi don't even understand the customers half the time and they are given scripts and things they are supposed to ask or say and if anything is off script, they don't know what to do. I had that problem with Hughesnet when I was stuck with them. It took me about 2 hours to explain to the woman that I needed to order a new modem because mine was fried-- I saw smoke come out of it, it would not come on, I tried all the troubleshooting methods, etc. She refused to let me speak to a manager or escalate. One time, when I was trying to explain to a phone jockey that what he was telling me to click on wasn't on the screen (he kept telling me to click on "the little man" and refused to accept that it wasn't there-- my modem had unregistered itself and didn't have the full diagnostics). I kept asking him to tell me the direct url in the modem so I could get to where I needed to go. He actually yelled at me. I told him I was filing a complaint, hung up, called and got someone else. I kept getting conflicting advice/suggestions from tech support. I eventually had to drive to McDonalds with my laptop and go to the dslreports forums to get help and fixed it myself. I have a very looooong negative review detailing the 10-year nightmare I had with those idiots over on dslreports. LOL.
In other news, yet another pet peeve of mine came about: People lying to the cops to frame/set someone up. So, some of my friends live in this slum of a trailer park and the landlady is a lying, cheating witch. A couple friends of mine moved in to the trailer next to the animal murderer (who still hasn't been arrested). Anyway, the landlady initially thought the guys were just friends but then she found out they were gay and dating one another. So she started trying to dick them around on rent-- saying they owed more than they did and was generally being a jerk. She wanted to kick them out, but didn't have any legal grounds to do so. They paid rent on time, didn't violate any of the rules, etc. Now, in the past when she had tenants she didn't like and wanted out, their trailers would mysteriously burn down-- happened numerous times. Anyway, while my friends (we'll call them P and J) were not home-- someone set the trailer on fire. J was asleep over at his grandparent's house and P was on his way to pick him up. They were both at the grandparent's house when they were called and told about the fire. Neither one of them was close enough to have started the fire. Anyway, miserable B of a landlady tells the cops all sorts of BS. Said J had keyed her car and she got the animal murderer to lie and claim that J tried to burn his (the animal murderer's) trailer-- but there was never a police report filed. Police picked up P and interrogated him and tried to bully him in to saying J did it. He refused and gave J an alibi. Then with zero evidence, they arrested J and splashed it all over their FB page that he's an arsonist. Two of the kickers: they have proof that the animal murderer killed people's pets and did nothing but they never charged him; and there is a convicted arsonist living in the same trailer park that they didn't even think to question. I'm afraid my friend is going to get railroaded and people will only focus on him being gay. He's never committed any act of arson before and he had no reason to burn the trailer.