Spicoli43
Well-Known Member
@Spicoli43 The service of the big box stores just keeps doing. I used to be a faithful HD client back when they pretty much always had the best prices and great costumer service. Then I caught them charging much more that other places several times and I started going to Lowe's and they have great prices (on _some_ things) but their costumer service was always bad... Trying going back to HD but their costumer service has also gone downhill big time. They don't care because there is almost no competition, and frankly it is our fault, for letting ourselves get trapped with only those few choices... Anyway, removing bad reviews is simply corrupt on HD's part. Thanks for sharing.
Try a ACE hardware or Tractor Supply if there's one close to you? Best of luch
Yeah.... Lowe's CEO, Marvin Ellison, is a former Board Member or an executive of HD. He went from HD to burn JC Penney's to the ground and then to Lowe's, where he is burning it as well. It won't be to the ground, but the differences are noticeable. Lowe's used to have a 10% Military discount on everything, no limit while HD had it on a few things with a max discount of $50.
Now, Lowe's eliminated Lumber and Wiring and everything else to do with construction as well as appliances from the discount program. HD gave me a 10% discount on the Toro mower I just bought, maybe the discount is this weekend only, but I'm good with that.
Lowe's also went from a 3 Year extended warranty for mowers at $274.97 to a 2 Year extended warranty for $364.97!
HD sold me a 3 Year warranty for $314.
HD corporate was horrible for years, and the local HD was like dealing with absent minded children. I haven't been there for a couple of years, but somebody straightened it out. They are running smooth, at least at the customer service desk. One thing that always drove me nuts was the bizarre way they ran their store (See something for X price online, it's Y price at the store. Can't buy it in the store, have to order online to pickup at the store for the online price)...
The problem with hating them is they have the best equipment. It's not even my opinion, it's the senses we all have called sight and touch. HD's Husky brand obliterates Kobalt and makes it look like Fisher Price, while HD's Makita obliterates pretty much everything Lowe's has. I had to grit my teeth to order two of the biggest Husky tool chests they make at the local store because it was almost impossible to communicate to them that I wanted THAT particular model. After I ordered them, didn't receive them, called them and they said I couldn't order that at the local store. Even though I did.
Sorry for the ramble, had to illustrate their customer service back then compared to now.
Maybe Lowe's CEO is a HD plant. It would make sense.
As far as Ace, there is two here, and I would drop everything to only shop there, but their prices can get creative and they lack a wide selection. The people have brains, though, unlike some "Managers" at Lowe's.